Terms of Service

Effective Date: May 13, 2026  |  Last Updated: May 13, 2026

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and Cafe Rio ("Company," "we," "us," or "our"), governing your access to and use of the website located at caferio-food.rest (the "Website") and all related services, content, functionality, and features made available through or in connection with the Website (collectively, the "Services").

By visiting our Website, placing an order, creating an account, subscribing to our newsletter, or otherwise engaging with our Services in any manner, you acknowledge that:

• You have read, understood, and agree to be bound by these Terms;
• You are at least 18 years of age, or if you are under 18, you have obtained verifiable parental or guardian consent;
• You have the legal authority and capacity to enter into this Agreement;
• You will comply with all applicable federal, state, and local laws and regulations when using our Services.

If you are using our Services on behalf of a business, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, and in such case, "you" and "your" shall refer to that entity.

These Terms incorporate by reference our Privacy Policy, which is available on our Website and forms an integral part of this Agreement.

2. Description of Services

Cafe Rio is a food service business that provides customers with access to a variety of food and beverage products, dining experiences, and related services. Through our Website located at caferio-food.rest, we offer the following services:

• Online Ordering: Customers may browse our menu and place orders for food and beverage items for pickup or delivery, subject to availability and service area limitations.
• Menu Information: We provide detailed descriptions of our menu offerings, including ingredients, pricing, nutritional information (where available), and allergen disclosures.
• Reservation Services: Customers may make dining reservations through our Website, subject to availability.
• Catering and Special Event Orders: We offer catering services for private events, corporate gatherings, and special occasions.
• Loyalty Programs: We may offer rewards, loyalty points, promotional offers, and discount programs to registered users.
• Customer Support: We provide customer service assistance via email and other designated communication channels.
• Newsletter and Promotional Communications: Users may subscribe to receive updates about new menu items, promotions, events, and other Company news.
• Gift Cards and Vouchers: We may offer digital or physical gift cards for purchase and redemption.

We reserve the right, at our sole discretion, to modify, suspend, discontinue, or restrict access to any or all of our Services at any time, with or without prior notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of Services.

The availability of menu items, delivery zones, hours of operation, and special services may vary depending on location, time of day, and other factors. All service offerings are subject to change without prior notice.

3. User Obligations and Prohibited Activities

3.1 User Obligations

By using our Services, you agree to the following obligations:

• Provide accurate, complete, and current information when creating an account, placing an order, or communicating with us;
• Maintain the confidentiality and security of your account credentials and notify us immediately at [email protected] if you suspect unauthorized access;
• Use our Services solely for lawful purposes and in compliance with these Terms;
• Promptly pay all charges incurred through your account at the prices in effect at the time of purchase;
• Comply with all applicable local, state, federal, and international laws and regulations;
• Respect the intellectual property rights of Cafe Rio and third parties;
• Treat our staff, other customers, and representatives with respect and courtesy at all times.

3.2 Prohibited Activities

You agree that you will NOT engage in any of the following prohibited activities when using our Website or Services:

We reserve the right to investigate and take appropriate legal action against any person who, in our sole determination, violates this section, including without limitation reporting such conduct to law enforcement authorities and seeking civil remedies.

4. Account Registration and Security

Certain features of our Services may require you to create an account. When registering, you agree to provide truthful, accurate, and complete information and to keep such information updated. You are solely responsible for all activities that occur under your account. You must immediately notify us at [email protected] of any unauthorized use of your account or any other security breach.

We reserve the right to terminate or suspend your account, at our sole discretion, for any reason, including but not limited to violation of these Terms, fraudulent activity, or non-payment of fees. Upon account termination, your right to access and use the associated Services will immediately cease.

5. Payment Terms

5.1 Pricing

All prices listed on our Website are in United States Dollars (USD) and are subject to change without prior notice. Applicable sales tax, service fees, and delivery charges will be calculated and displayed at checkout prior to order confirmation.

5.2 Payment Methods

We accept major credit cards, debit cards, and other payment methods as listed on our Website at the time of purchase. By submitting payment information, you represent and warrant that you are authorized to use the designated payment method and authorize us to charge the full order amount to that payment method.

5.3 Order Confirmation

An order is considered confirmed only upon receipt of our electronic confirmation. We reserve the right to cancel or refuse any order at any time prior to delivery or pickup, in which case any charges will be refunded to your original payment method.

5.4 Refunds and Cancellations

Refund and cancellation policies are subject to the nature of the order. Given the perishable nature of food products, refunds may be limited. Please contact us at [email protected] within a reasonable time after your order is received if you experience a problem. We will evaluate each situation on a case-by-case basis and, where appropriate, offer a replacement, credit, or refund at our sole discretion.

5.5 Promotional Offers and Discounts

Promotional codes, coupons, and discounts are subject to specific terms and expiration dates. They may not be combined with other offers unless expressly stated. We reserve the right to modify, suspend, or terminate any promotional program at any time without prior notice.

6. Intellectual Property Rights

All content on the Website, including but not limited to text, graphics, logos, icons, images, audio clips, video clips, digital downloads, data compilations, software, and the overall design and compilation of the Website ("Content"), is the exclusive property of Cafe Rio or its content suppliers and is protected under the copyright, trademark, and intellectual property laws of the United States and applicable international conventions.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Website and its Content solely for personal, non-commercial purposes in connection with using our Services. This license does not include:

• The right to resell or commercially exploit any Content;
• Any collection and use of product listings, descriptions, or prices;
• Any derivative use of this Website or its Content;
• Any downloading or copying of account information for the benefit of another merchant or business;
• Any use of data mining, robots, or similar data gathering and extraction tools.

The Cafe Rio name, logo, and all related product and service names, design marks, and slogans are trademarks or service marks of Cafe Rio. You may not use these marks without the prior written permission of Cafe Rio. All other trademarks, service marks, and logos used on this Website are the property of their respective owners.

If you believe that any Content on our Website infringes upon your intellectual property rights, please send a written notice to [email protected] with sufficient detail to enable us to evaluate and respond to your claim.

7. Food Safety, Allergen Notices, and Disclaimers

Cafe Rio takes food safety seriously. However, please be aware of the following important notices:

While we strive to provide accurate nutritional and ingredient information on our Website, menu items and ingredients are subject to change. Nutritional content may vary due to portion size, preparation methods, and supplier variations. We recommend that customers with specific dietary needs consult with a qualified healthcare professional before making dietary decisions based on information provided on our Website.

8. Third-Party Links and Services

Our Website may contain links to third-party websites, services, or applications that are not owned or controlled by Cafe Rio. These links are provided solely for your convenience. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. We do not endorse or make any representations about third-party websites.

We encourage you to read the terms and privacy policies of any third-party websites you visit. Your interactions with third-party websites are governed by their own terms and conditions, and Cafe Rio shall not be liable for any damages or losses arising from your use of such websites.

9. Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE WEBSITE AND ALL SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. CAFE RIO EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT;
• WARRANTIES THAT THE WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS;
• WARRANTIES AS TO THE ACCURACY, COMPLETENESS, TIMELINESS, OR RELIABILITY OF ANY CONTENT OR INFORMATION ON THE WEBSITE;
• WARRANTIES REGARDING THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICES.

Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusions may not fully apply to you. In such cases, our warranties are limited to the minimum extent permitted by applicable law.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE UNITED STATES FEDERAL AND STATE LAW, CAFE RIO, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO:

• Loss of profits, revenue, or business opportunities;
• Loss of data or information;
• Damage to goodwill or reputation;
• Personal injury or property damage arising from your use of our Services;
• Unauthorized access to or alteration of your data or transmissions;
• Errors, mistakes, or inaccuracies of content on the Website;
• Interruption or cessation of transmission to or from the Website.

IN NO EVENT SHALL CAFE RIO'S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE SERVICES EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT YOU PAID TO CAFE RIO IN THE THREE (3) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100.00).

The limitations in this section apply regardless of the legal theory on which the claim is based, whether in contract, tort (including negligence), strict liability, or otherwise, and even if Cafe Rio has been advised of the possibility of such damages.

11. Indemnification

You agree to defend, indemnify, and hold harmless Cafe Rio and its affiliates, officers, directors, employees, contractors, agents, licensors, suppliers, and service providers (collectively, the "Indemnified Parties") from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms or any applicable laws or regulations;
• Your use or misuse of the Website or Services;
• Your User Content or any information you submit through our Services;
• Any misrepresentation or breach of warranty made by you;
• Your infringement of any intellectual property or other rights of any third party;
• Your negligent, fraudulent, or willful misconduct.

We reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defense of such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding upon becoming aware of it.

12. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and disclosure of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our Services, you consent to the collection and use of your information as described in our Privacy Policy.

We comply with applicable United States privacy laws, including the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) for California residents, and applicable provisions of the Federal Trade Commission Act (FTC Act) regarding consumer protection and unfair or deceptive trade practices.

We do not sell your personal information to third parties for their direct marketing purposes without your explicit consent, as required under applicable law. If you are a California resident and wish to exercise your rights under the CCPA/CPRA, please contact us at [email protected].

13. Governing Law and Jurisdiction

These Terms and any dispute arising out of or related to these Terms, the Website, or the Services shall be governed by and construed in accordance with the laws of the United States of America and applicable state law, without regard to conflict of law principles that would require the application of the laws of another jurisdiction.

By using our Services, you agree that any legal action or proceeding between you and Cafe Rio arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the federal and state courts located in the United States. You hereby irrevocably consent to the personal jurisdiction of such courts and waive any objection to the laying of venue in such courts.

For matters subject to federal jurisdiction, including claims arising under federal consumer protection statutes administered by the Federal Trade Commission (FTC), the laws and regulations of the United States shall apply.

14. Dispute Resolution

14.1 Informal Resolution

Before initiating any formal dispute process, you agree to first contact Cafe Rio at [email protected] and provide a written description of the dispute, including relevant facts, the relief sought, and your contact information. Both parties agree to use good faith efforts to resolve the dispute informally within thirty (30) days of such notice. If the dispute is not resolved within that period, either party may proceed to the formal dispute resolution mechanisms described below.

14.2 Binding Arbitration

Except for claims for injunctive or equitable relief, or claims related to intellectual property rights, any unresolved dispute arising out of or relating to these Terms or the Services shall be resolved by binding individual arbitration administered in accordance with the rules of the American Arbitration Association (AAA) or such other mutually agreed-upon arbitration body, rather than in court. The arbitration shall be conducted in the English language. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

14.3 Class Action Waiver

14.4 Small Claims Court

Notwithstanding the arbitration provision above, either party may bring an individual action in small claims court for disputes within the jurisdictional limits of that court, provided that the matter remains in small claims court and proceeds on an individual, non-class basis.

14.5 Time Limitation on Claims

Any claim or cause of action arising out of or related to these Terms or the Services must be filed within one (1) year after such claim or cause of action arose. Any claim filed after this period shall be permanently barred, regardless of any statute of limitations.

15. Term and Termination

These Terms shall remain in full force and effect while you use our Website or Services. Cafe Rio reserves the right, in its sole discretion, to:

• Terminate or suspend your access to all or any part of the Services at any time, with or without cause, with or without notice;
• Discontinue or modify any aspect of the Services without prior notice;
• Refuse service to anyone for any reason not prohibited by applicable law.

You may terminate your account at any time by contacting us at [email protected] and requesting account deletion. Upon termination, your right to use the Services will immediately cease.

All provisions of these Terms that by their nature should survive termination shall survive, including but not limited to provisions regarding intellectual property, disclaimers, indemnification, limitation of liability, dispute resolution, and governing law.

16. User-Generated Content

If you submit reviews, comments, feedback, photos, or other content to our Website or associated platforms ("User Content"), you hereby grant Cafe Rio a non-exclusive, royalty-free, perpetual, irrevocable, worldwide license to use, reproduce, modify, publish, translate, distribute, and display such User Content in connection with our Services and marketing activities.

You represent and warrant that your User Content does not violate any third-party rights, is not defamatory, obscene, or otherwise unlawful, and complies with these Terms. We reserve the right to remove any User Content at our sole discretion without notice or liability.

17. Electronic Communications

By using our Services, you consent to receiving electronic communications from Cafe Rio, including emails, push notifications, and other electronic messages. These communications may include transactional notices, promotional materials, policy updates, and other information related to your use of our Services.

You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing, to the extent permitted by applicable law.

To opt out of promotional communications, you may use the unsubscribe link provided in our emails or contact us at [email protected]. Note that opting out of promotional communications will not affect transactional communications necessary for your use of the Services.

18. Accessibility

Cafe Rio is committed to ensuring that our Website and Services are accessible to individuals with disabilities, in compliance with the Americans with Disabilities Act (ADA) and other applicable accessibility standards. If you experience any difficulty accessing our Website or Services, please contact us at [email protected] so that we may assist you.

19. Changes to Terms

We reserve the right to modify, update, or revise these Terms at any time at our sole discretion. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page;
• Post the revised Terms on our Website at caferio-food.rest;
• Where required by law or at our discretion, notify registered users via email or prominent notice on our Website.

Your continued use of our Website or Services after any changes to these Terms constitutes your acceptance of the updated Terms. If you do not agree to the revised Terms, you must immediately discontinue your use of the Services and, if applicable, close your account.

We encourage you to review these Terms periodically to stay informed of any updates. The most current version of the Terms will always be available at caferio-food.rest.

20. Severability

If any provision of these Terms is found by a court of competent jurisdiction or arbitrator to be invalid, illegal, void, or unenforceable for any reason, such provision shall be deemed severed from these Terms. The remaining provisions shall continue in full force and effect and shall be construed to give effect to the original intent of the parties as closely as possible.

The failure of Cafe Rio to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. A waiver of any term or condition of these Terms shall not be deemed a continuing waiver of such term or condition or any other term or condition.

21. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices or agreements published by Cafe Rio on the Website, constitute the entire and exclusive agreement between you and Cafe Rio with respect to your use of the Services and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, whether written or oral, regarding the same subject matter.

No amendment to these Terms shall be valid or binding unless made in writing and duly executed by an authorized representative of Cafe Rio, except as otherwise provided herein.

22. Force Majeure

Cafe Rio shall not be liable for any delay, failure in performance, or interruption of Services resulting directly or indirectly from causes beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics or public health emergencies, fire, civil unrest, government actions, labor disputes, power outages, internet or telecommunications failures, or acts of terrorism.

23. No Waiver

Our failure to exercise or enforce any right or provision of these Terms shall not operate as a waiver of such right or provision. Any waiver of these Terms by Cafe Rio must be in writing and signed by an authorized representative of Cafe Rio to be effective.

24. Headings

The section headings used in these Terms are for convenience only and have no legal or contractual effect. They shall not be used to interpret or define any of the rights or obligations of the parties under these Terms.

25. Contact Information

If you have any questions, concerns, or comments about these Terms of Service, please contact us through any of the following means: